Return/Exchange and Replacement Policy
Returns/Exchange and Replacement Policy
Every crystal that is bought from Love Rocks is special – a gift to yourself or a loved one. We therefore take utmost care in creating and inspecting the product thoroughly and pack it carefully. Returns, replacements and cancellations are subject to terms & conditions as mentioned below.
Due to the sensitive nature of the products, we have a NO RETURNS and NO EXCHANGE POLICY.
In case products are damaged in transit (during shipping), you are eligible to claim a refund. Please see refund policy for details.
If you wish to get a replacement for an in-transit damaged product you receive, you can claim a refund for the damaged product (see refund policy) and then re-order.