Our Refund Policy – Because You Matter to Us
At Love Rocks, your satisfaction is at the heart of everything we do. While we hope you always love what you receive, we understand that sometimes things don't go exactly as planned. Here’s how we ensure a smooth and fair refund experience:
🌟 You’re Eligible for a Refund If:
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The Item You Ordered is Out of Stock
If, at the time of placing your order, the item goes out of stock, we’ll happily initiate a full refund. -
You Change Your Mind (Before Shipping)
We completely understand — if you wish to cancel your order before it has been shipped, just email us at contact@loverocks.in, and we’ll process your refund within 5–7 working days. -
Product Missing, Completely Damaged before receiving?
We’re here to help! If you receive an item that’s missing, fully damaged, or not what you ordered, we kindly request an unboxing video to support your claim. This helps us resolve the issue quickly and efficiently.
(Please note: Without an unboxing video, we won’t be able to process claims.)
🚚 In Case of Transit Damage
If your product arrives damaged, please don’t worry — we’ve got you covered. Just drop us an email at contact@loverocks.in within 2 days of delivery, along with:
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Your order number
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Clear pictures and a video showing the damage
This helps us understand what went wrong and issue your refund accordingly.
Kindly note, we won’t be able to process the refund without both photos and video proof.
✨ A Gentle Reminder
Many of our products are made from natural materials, which means they may have minor surface irregularities, rough edges, or variations in polish. These are completely normal and add to the uniqueness of your piece — they are not considered damage.
Our team of experts will carefully review all refund requests to ensure fairness for all.
We’re always here to help! For any refund or cancellation queries, just write to us at:
📧 contact@loverocks.in
Refunds are typically processed within 5–7 working days.
